SANDBOX FAQs

Here you can find all the information about SANDBOX 2019 and answers to your questions. We try to answer all questions as accurately as possible, but we kindly ask you to check all information on the website and FAQ section before contacting us.

About the festival

What is Sandbox 2019?

Sandbox is a yearly festival held on Egyptian beaches since 2013. Sandbox will be 7 years old this year and we are pretty stoked to say the least. This is not your traditional big headliner festival with 70 DJs or more, it is a much more intimate gathering amongst strangers that quickly feel like friends as they all appreciate longer set times and more live acts that complement the organic element of being at the beach.

 

Our top priority is to promote this full experience through our unparalleled Egyptian climate (kiting, diving, snorkeling, or bumming it out by the sea), our line-up of local and international artists, and of course our guests who make Sandbox what it is. This festival is largely intended for all our international guests as well as those coming from inside Egypt, who would not only want to attend an electronic music festival but also take a vacation to enjoy everything that our beautiful weather and seaside have to offer.

 

We would love it if all our guests could not only come to our festival but to also come enjoy an Egyptian paradise in El Gouna.

 

We really hope we all get to play together in one big happy SANDBOX!


Where and when will Sandbox 2019 take place?

El Gouna, Hurghada, Egypt by the Red Sea.

13th, 14th and 15th of June, 2019.


Why should I attend Sandbox 2019?

Love, music, friends, dance, sun, sea and sand – That is why you should attend!


What is the minimum age to attend Sandbox 2019?

The minimum age to attend the festival is 21.

This is a strict rule and anyone born in 1999 or later, even if accompanied by an adult, will not be permitted entrance into the festival.


About El Gouna

What is El Gouna, Hurghada?

El Gouna is a small, relaxed & easy town located 20 km before Hurghada, Egypt.

 

With its little boutique hotels and beaches, it is a place where you can find peace as well as a lot of action.

 

With a wide variety of high-end restaurants offering worldwide cuisines perfect for any meal during the day or night, and a selection of bars and clubs scattered all around the town, El Gouna is definitely a place worth exploring when you are not inside the festival grounds.

 

El Gouna has a lot to offer from diving and horseback riding to kite surfing, trekking and other outdoor activities as well as being the generous host to Sandbox 2019.

 

El Gouna is a safe haven far removed from any disturbances associated with the big capital city of Cairo.


Venue

The Sandbox 2019 venue is a custom built festival ground located on a beach stretch along the shore of El Gouna, Red Sea.


Tickets information

When do I purchase my Sandbox 2019 passes?

Early Bird //              February 6th to February 18th

Release 1 //                February 19th to March 11th

Release 2 //                March 12th to April 2nd

Release 3 //                April 3rd to June 15


How do I purchase my Sandbox 2019 passes?

Follow the below steps to purchase your Sandbox 2019 passes:

1. Request your unique code from the Nacelle team by contacting +20 102 678 24 27 or e-mail [email protected] to get your booking code if you are booking from inside Egypt. Skip this step and go straight to Step 2 if you are booking from outside of Egypt – you will not be prompted to enter a code in this case.

2. Click here and enter your code

3. Enter your details and make sure to enter a working email because that’s where you’ll receive your electronic pass

4. Select quantity of tickets and enter your friends’ details (do NOT use the same email more than once)

5. Choose your method of payment

6. Wait for the confirmation email within 48 hours


I did not receive my confirmation e-mail, what should I do?

There can be a delivery issue for various reasons. In order to solve this we kindly ask you to:

  • Double check your SPAM, Unwanted or mail Quarantine folder.
  • Resubmit the preregistration form and double check the entered e-mail.

 

If this still doesn’t work, please try to register with a gmail or hotmail mailbox. These are known to work well and do not block the registration mails.


Is there a limit to the number of Sandbox 2019 tickets I can purchase?

You can purchase up to 20 tickets under one reservation.

 

Purchasing more than 20 tickets at a time will require you to go back and make a new reservation under a new name.

 

All details and a separate and valid e-mail for each person under the reservation must be entered when registering for Sandbox 2019 passes.


What are the payment methods during ticket sale?

The following payment methods are available:

  • Cash payments are accepted in only at designated Aman/Masary payment kiosks inside Egypt.
  • Credit/Debit card payments are accepted online through the links you receive upon confirmation of your reservation.

 

Check if the spending limit of your credit card is high enough and if you are allowed to make international payments (to Egypt). Otherwise please contact your bank. Failed payments will not be reprocessed and your application will automatically be rejected.


Ticket Activation

Please make sure to activate your pass through the Sandbox Festival app during our activation period before the start of the event.

 

Please make sure to bring a copy (on your smartphone, or print out) to the festival.


Why do I need to activate my SANDBOX 2019 Ticket?

You will not be permitted access until you complete the activation process.

 

The activation booth will be open and accessible during festival working hours, but we cannot guarantee how fast this process will be and you may end up spending extra time at the door.


Can I cancel my ticket?

If you no longer wish to use your ticket or can’t use it anymore, you may refund it only through Sandbox by the Reservation Head sending an e-mail to [email protected]m with original name, phone number and e-mail. You will be contacted in order to confirm your request.

 

Exchanges are strictly prohibited. We strongly discourage buying tickets from other people, as we cannot guarantee the validity of the ticket being sold. The name on this ticket cannot be changed! If the name on the ticket/ bracelet does not match the name on the ID, the organization reserves the right to deny access (even with a mandate of the original owner).


Travel to SANDBOX 2019

How do I get to Sandbox 2019?

The closest airport to Gouna is the Hurghada International Airport (HRG) welcomes flights from all around the world as well as domestic flights. Transport to El Gouna (approximately 20 KM away) is readily available from the Airport.

 

If direct connections are not found to HRG, then we recommend transiting through Cairo International Airport; CAI is the main Egyptian airport, receives a wide range of flights globally. Transport to El Gouna is also an option (approximately 447 km from Cairo).

 

Buses and cars to El Gouna are available from any governorate within Egypt to transport you directly to El Gouna.

 

A network of shuttle buses will be available within El Gouna to transport you from designated bus stops to the festival and back.


Accommodation packages in El Gouna

Official Sandbox 2019 Travel and Hotel Packages are available at https://www.supercoucou.com/search?keyword=sandbox

Pick the package that suits your needs and feel free to enjoy the available add-ons to enhance your Sandbox 2018 experience.

Creating an account on supercoucou.com is easy and earns you “feathers” to be used on the website for future trips with the Official Sandbox 2019 Travel Partner.


Do I need a visa to get into Egypt?

Nationals of the countries listed below, can obtain a visa upon arrival at any Egyptian point of Entry:
USA, UK, EU, Canada, Australia, Croatia, Georgia, Japan, New Zealand, Norway, Macedonia, Republic of Korea, Russian Federation, Serbia, Ukraine

 

Nationals of the Countries listed below, are exempt from obtaining a visa:
Bahrain, Jordan, Kuwait, Libya, Oman, Saudi Arabia, Syria, United Arab Emirates

 

Nationals of the countries listed below and any other countries not mentioned must apply for a visa through their nearest Egyptian Consulate or Embassy:
Iran, Tunisia, Somalia, Morocco, Algeria, Lebanon, Iraq, Palestine, Ethiopia, Eritrea, Sudan (non residents in the UK), Djibouti, Mauritania, Comoros, Burundi, Rwanda, Liberia, Nigeria, Ghana, Sierra Leone, Mali, Niger, Chad, Israel, Afghanistan, Kosovo, Moldova, Philippines, Sri Lanka, Thailand, Indonesia, Pakistan, Bangladesh, Myanmar

Tourist Visa is usually valid for a period not exceeding three months and granted on either single or multiple entry basis.

For more information visit http://www.cairo-airport.com/pass_visa1.asp


Is Egypt a safe country to travel to?

You will find the security situation in Egypt (as in many countries) is frequently exaggerated by Western media outlets, creating negative impressions. The Egyptian authorities have put rigid policies directed at keeping tourists safe. Egypt relies heavily on foreign tourism for its national income and both Egyptians and their government are extremely keen to prevent any occurrence that might create a bad impression and keep tourists away.

 

In general, Egypt is a safe country to travel. Egyptians are very friendly – if you are in need of assistance they will generally try to help you as much as they are able, more than any one can imagine.


What is the currency in Egypt?

If you want to exchange your home currency to Egyptian Pound (known as EGP or LE). You can do so at the airport, at currency exchange offices around the country or at the banks.

 

The rate changes slightly every day so if you want to know the latest rate, you can visit this website www.xe.com/currencyconverter/

 

You may exchange US Dollars and Euros at Sandbox according to the official rates of the day.

 

If you have a debit or credit card from your country, it will probably work in Egypt and you can withdraw money in EGP from any cash machine. However it is better to bring cash with you just in case your bank is not supported in Egypt.


What is the dress code like in Sandbox 2019 and Egypt?

FESTIVAL & GOUNA:

The festival and the small town where it is located are by the beach so you can wear whatever you want there. In fact, beach wear is highly advisable but do not forget to bring a jacket in case it gets a bit chilly at night.

 

CAIRO:

In this big city, we recommend that women dress modestly, with shoulders and knees covered especially when sightseeing or roaming the streets. Except of course if you’re going clubbing in Cairo, then the modest dress code doesn’t apply.


During SANDBOX 2019

Check-in/Re-entry?

You can check-in to the festival grounds anytime during operating hours and will be allowed to leave and come back as you please.

 

Please make sure to scan your Sandbox bracelet on your way in and out of the festival grounds in order to avoid your Sandbox bracelet from being suspended.


Will I have to be walking around with cash on me at SANDBOX 2019?

On the Sandbox 2019 festival grounds the bars, food stalls, merchandise shop and all vendors do not accept the exchange of cash money.

 

The Sandbox 2019 bracelet is an RFID card, which you top up with any amount of money at the festival’s Bank Station(s). You will find those easily.

 

After topping up your Sandbox 2019 bracelet with the desired amount, you can check on the Sandbox Festival App to know how much you still have on it and to manage your spending.

 

Refund of any money on the card is accepted at any time during the festival’s working hours from Thursday 13th of June to Saturday 15th of June.


Where can I find information on the shuttles inside and outside of El Gouna?

All Shuttle information both inside and outside of El Gouna will be available directly on the Sandbox Festival App.


Are lockers available at SANDBOX 2019?

Yes, you can store your valuable belongings without having to worry about loss or theft. We ask for a small contribution for hiring a locker during the weekend/day.

 

During the opening hours, lockers are continuously under surveillance. The lockers are always accessible for the people who rent them.


Is there a doctor’s clinic at SANDBOX 2019?

Yes, a doctor and clinic are available on the festival grounds during all operational hours. El Gouna Hospital is 5 minutes away from the Festival grounds for cases that may need extra care. If you need to take prescribed medication due to health problems, you need to be in possession of a valid medical certificate.  We can only allow these specific medications if you can present a valid medical certificate at the entrance.

 

Sandbox conducts an absolute zero tolerance policy with regard to drugs.


Safety and Security

The small town of El Gouna, Hurghada is very peaceful and secured by private and public security forces and is governed by Egyptian Law.

 

Security will be present on festival ground to maintain peace and handle any violations.


Contact

Contact SANDBOX

Please make sure to check the FAQ first, before contacting us. This way we can limit the amount of mails in the info mailbox and be able to answer the most important questions in detail. E-mails containing questions of which the answers can be found on the website may therefore not be answered.

  • Please submit your questions to [email protected] with the subject line “SANDBOX 2019 Questions”
  • Or call +20 10 11 282827 with your inquiry from 11h00 to 19h00 GMT on weekdays (Sunday to Thursday).